Privacy Policy

Last updated: October 2026

SchoolCycle (“SchoolCycle”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use the SchoolCycle website, create an account, buy or sell items, communicate with other users, or otherwise use our services.

By using SchoolCycle, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

SchoolCycle is an online marketplace that enables users to buy and sell pre-owned school-related items, including school uniforms, textbooks, stationery, sports equipment, school bags and other related products.

2. Information We Collect

Depending on how you use SchoolCycle, we may collect information including:

• Your name and surname
• Email address
• Telephone number
• Account login information
• Billing and delivery addresses
• School, grade, size or product preferences
• Seller and vendor information
• Product listings, photographs and descriptions
• Order and transaction information
• Payment-related information
• Messages or enquiries sent through the platform
• Reviews, ratings or feedback
• IP address and device information
• Browser and website usage information
• Cookies and similar technologies

Where payments are processed by a third-party payment provider, SchoolCycle may not directly store your full card or banking details.

3. How We Use Your Information

We may use your personal information to:

• Create and manage your SchoolCycle account
• Allow sellers to create and manage listings
• Process purchases and marketplace transactions
• Facilitate communication relating to an order
• Arrange or support delivery and collection
• Process payments, refunds and payouts
• Provide customer support
• Prevent fraud, abuse and unauthorised activity
• Verify accounts or transactions where necessary
• Improve the SchoolCycle website and user experience
• Send transactional emails and notifications
• Send marketing communications where you have consented to receive them
• Comply with legal, regulatory and accounting requirements

We aim to collect only the personal information reasonably required for these purposes.

4. Buyers and Sellers

SchoolCycle operates as a marketplace connecting buyers and independent sellers.

Certain information may therefore need to be shared between buyers and sellers to complete a transaction.

For example, a seller may receive information necessary to fulfil an order, while a buyer may receive information relating to the seller, listing, collection or delivery.

Users may only use information received through SchoolCycle for purposes directly related to the relevant transaction.

5. Payment Providers

Payments may be processed through third-party payment service providers.

These providers may collect and process information required to complete the payment. Their processing of your information may also be subject to their own privacy policies and terms.

SchoolCycle does not intentionally store complete payment card details where these are handled directly by an authorised payment provider.

6. Delivery and Service Providers

Where required to provide our services, we may share relevant information with trusted service providers such as:

• Payment processors
• Courier or delivery providers
• Website hosting providers
• Email providers
• Analytics providers
• Fraud prevention or security services
• Customer support platforms
• Professional advisers

We only provide information reasonably required for those services.

7. Cookies and Website Analytics

SchoolCycle may use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Maintain shopping carts
• Understand website usage
• Improve performance
• Measure marketing campaigns
• Protect the website from fraud or misuse

You may control certain cookies through your browser settings or through any cookie consent tools provided on the website.

Disabling certain cookies may affect the functionality of the website.

8. Marketing Communications

Where permitted by law or where you have given consent, we may send you information about SchoolCycle, new features, promotions or other relevant updates.

You may unsubscribe from marketing communications at any time using the unsubscribe option contained in the communication or by contacting us.

Transactional communications relating to your account, orders or security may still be sent where necessary.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Loss
• Unauthorised access
• Misuse
• Alteration
• Disclosure
• Destruction

However, no internet-based system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account passwords and should notify SchoolCycle immediately if they believe their account has been compromised.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, fraud-prevention and dispute-resolution requirements.

Certain transaction records may therefore be retained after an account has been closed.

Where information is no longer required, it may be deleted, destroyed or anonymised.

11. Your Rights

Subject to applicable law, you may request that we:

• Confirm whether we hold personal information about you
• Provide access to your personal information
• Correct or update inaccurate information
• Delete information where we are legally permitted to do so
• Object to certain processing
• Stop certain direct marketing communications

Requests may be sent to info@schoolcycle.co.za.

We may need to verify your identity before processing certain requests.

12. Children's Information

SchoolCycle is primarily intended for use by adults, parents and legal guardians.

Users under the age of 18 should not create seller accounts or enter into transactions through SchoolCycle without the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information directly from young children without appropriate authorisation.

13. POPIA

SchoolCycle processes personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

14. International Services

Some service providers used by SchoolCycle may store or process information outside South Africa.

Where applicable, we take reasonable steps to ensure that personal information transferred internationally receives appropriate protection in accordance with applicable law.

15. Third-Party Links

SchoolCycle may contain links to external websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

Users should review the privacy policies of those services separately.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.

The latest version will be published on the SchoolCycle website with an updated revision date.